Reliable software support is important for accounting firms in the USA to ensure a seamless workflow while preparing taxes and servicing clients. In 2025, Drake tax software remains a trusted and valued part of a tax professional's practice. Each software program has its advantages, but they all depend on quality support to troubleshoot technical difficulties, provide training, and improve workflow.
In this blog, we will explore how accounting firms can access dependable support for Drake online tax software, and how that support can help you and your practice be successful. We will also discuss features of Drake accounting software and elaborate on pertinent information regarding costs associated with support packages and Drake tax software.
Understanding the Importance of Drake Tax Software Support
Utilizing comprehensive products like Drake tax software requires technical setup, updates as necessary, addressing issues, and learning new features each tax season. Not having adequate support can cause you to be misinformed, file tax returns late, and receive unhappy staff. Consistency in use and timely functions helps your team be productive and minimizes downtime to comply with regulations.
Accounting firms who use Drake tax software consider support important because they are:
- Responsive and reliable during traditional tax peak season times, including weekends
- Multi channel on services: phone, email, chat, and online knowledge bases
- Knowledgeable, tax specialists and knowledgeable in the product
- Proactive, providing webinars and training on the new features
Types of Drake Software Support Available to Accounting Firms
Let us get an idea of the types of support available to the accounting firms by Drake online tax software:
1. Phone Support
Drake Software provides dedicated support by calling a knowledgeable group of professionals trained to assist with everything from installing the software to advanced tax questions. Many phone lines are provided, including Spanish support and dedicated Drake software solution experts in hosting and accounting software.
2. Email Support
For questions which are not urgent or any situations where the firm would like to document the request, firms can email - support@drakesoftware.com. This provides a method of documentation and the opportunity to provide a much more in-depth answer to any question.
3. Chat Support
Chat support is available from the Drake accounting software interface as a way to provide a quick answer during business hours (based on availability). Users like chat support to avoid long wait times on the phone, and can often handle this option while completing other work. Users find chat is a great option to assist with everyday emergencies.
4. Online Knowledge Base and Forums
The Drake Support website has a broad Knowledge Base with FAQ articles, troubleshooting guides, tax news updates, and tutorials on video. There are also moderated forums where users can post questions about issues and find users providing best practices to the Drake community.
5. Webinars and Training Sessions
Drake is constantly providing live webinars, updating schools, and recorded videos to provide staff training on the latest updates, tax regulated workflow issues, and efficiencies. This extra preemptive training gives users an edge in preparing for tax season.
6. Onboarding and Setup Assistance
New users and firms upgrading their software can access onboarding webinars and personalized help with installation, setup, and data conversion services designed to reduce startup friction.
Support Availability During Weekends
Support throughout tax time is one of the major areas of concern for accounting firms. Drake Software respects the urgency of tax season deadlines and has created extended support hours:
- January 2 - April 15:
- Monday Through Friday, 8 AM - 10 PM Eastern Time
- Saturday, 8 AM - 6 PM Eastern Time
- April 16 - December 31:
- Monday Through Friday, 8 AM - 9 PM Eastern Time
- Saturday, 9 AM - 5 PM Eastern Time
Drake Support is closed for major holidays, including Christmas, Thanksgiving, and some federal holidays.
Weekend availability offers accounting firms valuable support during busy preparation days, helping to alleviate any urgent issues related to the software or technical matters.
Maximizing Your Drake Software Support Experience
Here is how you can increase the efficiency of Drake software support experience:
Have a Dedicated Support Contact List
Keep available contact information for important Drake departments such as General Support, Drake Accounting, Hosting services and Sales. Reduces wasted time looking for contacts.
Use the Help & Support Menu in Software
The Help menu in Drake software has helpful links to chat, and email, and the knowledge base for help. Use this often to help troubleshoot issues very quickly without leaving the software.
Attend Regular Training
Encourage your staff to participate in Drake webinars/updates at schools. Being informed when features are added will decrease any last minute surprises and improve overall level of efficiency.
Utilize Community Forums Online
Utilize the community forums moderated by Drake to gain tips from other tax professionals. Advice on peers will save time and address actual issues in a practical manner.
Consider Hosted/Cloud Options
Consider using Drake's cloud hosting service if you work remotely, that allows for remote access. Hosting support allows your firm to run at a secure level with 24/7 access and technical support.
Understanding Drake Tax Software Cost and Support Packages
The Drake tax software cost can greatly depend on items, including the pricing type, number of users, and additional services like cloud hosting and accounting modules.
Typical Drake Tax Software Costs
- Unlimited Tax Return Package: $2,195 - $2,495/year
- Pay-As-You-Go: Approximately $349.99 for 10 returns, extra returns cost is somewhere around $39.99 found in the software
- Cloud Hosting: Approximately $99/user/month (includes identity management support)
- Drake accounting software costs differently (accounts), with additional work for bookkeeping and payroll setup
Support components are included in the licensing cost and offer extended hours and multi-channel support during tax season. If you are paying for cloud hosting or accounting services, these may also have some sort of specialized support corresponding to the specific contact number associated with that service.
Why Reliable Drake Support Matters for Accounting and CPA Firms in the USA
An effective support system will allow firms to:
- Quickly troubleshoot software issues while adhering to deadlines
- Access professional expertise when dealing with complicated tax rules
- Take advantage of new technology and/or shifts in practice to be more efficient
- Organize the necessary training for your staff before they get busy and overwhelmed
- Confidently manage your clients' data safely and securely
Drake Support has a well-deserved reputation for being a reliable partner for growing accounting firms, along with an already exceptional product.
It is critical to have dependable support for the Drake tax software if you want to maximize productivity and accuracy within your accounting firm. Whether it is by telephone, live chat, email or through a wealth of online content, Drake’s support will help you navigate today’s busy tax professional world. Not to mention, they provide support on weekends during tax season, run extensive training sessions, and offer dedicated assistance to users of the Drake accounting software.
Related Resources
- Drake Tax Software Review 2025: Features, Pricing & Performance Overview
- Drake Tax Software vs. QuickBooks: Which Is Better for Tax Professionals?
- Why Accountants Prefer Drake Tax Preparation Software for Accuracy and Speed
This dependable support allows firms to maintain calmness and clarity while servicing their clients and families. Understanding the cost of the Drake accounting software is the first step in selecting the option that bundles plenty of expert support to allow you or your firm to operate seamlessly every tax season.
Contact The Fino Partners to outsource Drake Tax software services for your accounting firm.
